Your position: Home > Return & Exchange policy

Return & Exchange policy

return policy
Return and Refund Policy
Thank you for choosing our product. We guarantee that all products have been strictly tested by our quality inspectors before shipment, if you need after-sales service, please contact us by email: [email protected]
We will get back to you within 48 hours after you email us to request a return.

When we pay for return shipping – We will pay for return shipping if the reason for the return is a mistake on our part. Instance examples may include:
quality problem
chromatic aberration
we sent the wrong item
We shipped it to the wrong address
We sent duplicate orders
IMPORTANT NOTE: For items that arrive damaged or defective, you must provide video/photos to support your claim. If the customer refuses or fails to send photos/videos of the claimed faulty/damaged item, this return will be considered "buyer's remorse" and the customer is solely responsible for shipping it back. Customers are also required to pay a 15% restocking fee and any shipping charges already paid by the seller. If a customer claims an item is defective/damaged, the customer must provide proof before returning the item.

Once we receive an approved return item, we will review its condition. If the item is found to be defective, we will refund your money.

When the customer pays for return shipping – If the return is due to a customer error, the return shipping is the customer's responsibility and the customer pays for the return shipping. Prepaid return shipping labels are not provided in these cases. It is important to note that the original shipping and handling charges will be deducted from your total refund, and any orders offered special shipping charges will be deducted from our actual outbound shipping charges. Examples of these customer returns may include:

Buyer regret ("not happy with the dress", "item didn't fit", "item didn't meet my expectations", "I tried it but I wanted something else", etc.)
no reason / no longer want
Misinterpretation of product description (failure to fully read item details/description/features)
Cancel an order after the item has shipped, even if you haven't received it
customer made a mistake
The customer accidentally bought too much
The customer accidentally provided the wrong shipping address
After the 30-day return period, if the item is faulty, the return refund policy does not apply. The return refund time is 30 days. (calculated from the date of receipt)

exchange process
step 1:
Please contact us by email to let us know your problem and confirm the solution.
Step 2:
Take a photo of the item you are shipping and send it to us along with the tracking number. (New, unworn, unwashed and unreplaced items including all original interior garment tags)
Step 3:
We confirmed that the goods were returned and checked for problems. Please also email us your
Specific contact information (name, mobile phone number, detailed address, zip code).
Step 4:
We will send the goods back to you.
Thank you for your cooperation!

refund policy
● If you are not 100% satisfied with your purchase, you may return it and
Get a full refund or exchange. (If an item is returned due to customer error, return shipping is the customer's responsibility and shipping is paid by the customer.)
● You have up to 30 days from the date you receive the product to return or refund it. Any product you return must be in the same condition and original packaging as it was received. Please keep your receipt. (New, unworn, unwashed and unreplaced items including all original internal garment tags)
● Refunds will be processed within 7 working days of receipt and confirmation of return. Please check your account at that time.
● Any questions about returns and refunds, please contact us.

return address

Please contact customer service for the return address. Thanks!

cancel order

We usually ship your order within 1-2 business days. To cancel an order, please contact as soon as possible to cancel the order and receive an immediate refund. However, if your order has shipped, we will refund your money when you return your order.

To cancel your order, please contact us via Email.

For returns due to consumer reasons, the return shipping fee shall be borne by the consumer. The specific cost is subject to the courier company you choose.

If the goods received are damaged or incorrect due to our reasons, consumers do not need to bear the shipping costs.
Message Us